Frequently asked questions.
Answers for retailers and designers. Still need a hand? Contact our team.
Do I need a trade account to see pricing?
Yes — wholesale pricing is reserved for approved trade accounts. Apply to the Trade Program and your pricing unlocks in the dealer portal, typically within one business day. You can browse every design without pricing on the Collections page anytime.
I already have a Koshani login — which portal do I use?
We’re moving dealers to our new B2B portal at koshani.com/portal in stages, by invitation. If you’ve received your invite, sign in there. If not, keep using the legacy portal as usual — every dealer will be invited before August 31, 2026, when the legacy portal is retired.
Who can open a trade account?
Rug and furniture retailers, interior designers, home stagers, and e-commerce sellers across Canada and the USA. If you sell to customers, we would love to work with you.
Is there a minimum to apply or order?
There is no fee to apply. First orders have a minimum of $1,000 (CAD or USD); your rep will confirm any other details once your account is approved.
Where do you ship?
Across Canada and the USA, from our head office and warehouse in Etobicoke, Ontario and our shipping warehouse in Niagara Falls, New York.
Can I get samples?
Approved dealers receive complimentary 2′×2′ swatch samples so your clients can feel the quality first-hand.
How do I track an order?
Sign in to the trade portal and open the Orders tab — your past orders are listed there alongside their tracking numbers.
How do I see the full catalogue?
Browse all designs (no pricing) on Collections, flip through the Digital Catalogue, or sign in to the trade portal to see your pricing.
Have a question we have not covered? Email info@koshani.com or call +1 905 766-2401.