Returns & exchanges.
We want every rug to be right for your client. Here is how returns work for trade accounts.
How do I start a return?
Contact your dedicated rep or email info@koshani.com with your order number and the item(s) involved. Our team will walk you through the next steps and provide a return authorization.
What can be returned?
Returns are reviewed case by case for trade orders. Items should be unused, in original condition, and in their original packaging. Custom or clearance items may be final sale — your rep will confirm when you reach out.
Damaged or incorrect items?
If an order arrives damaged or an incorrect item was shipped, let us know within a few days of delivery (with photos where possible) and we will make it right quickly.
Refunds and credits
Once a return is received and inspected, approved refunds or account credits are processed to your trade account. Your rep will confirm timing and any applicable terms.
This page is a summary — for the full terms that apply to your account, contact your rep or info@koshani.com.